Returns & Refunds — BORÉVA

At BORÉVA, we want returning an item to be straightforward. Below you will find the steps to follow and the conditions that apply.

BORÉVA is operated by Good Toys LLC.

Our 30-Day Return Policy

We offer a voluntary 30-day return period from delivery. Please notify us within this period if you wish to return an eligible item.

This additional return service does not replace or restrict your statutory withdrawal rights or your rights concerning faulty or non-conforming products.

How to Arrange Your Return

1. Contact BORÉVA customer service at [CUSTOMER SERVICE EMAIL], stating your order number and the items you wish to return.

2. We will provide the return instructions and confirm the appropriate return address.

3. Pack your items securely, including their accessories and a note identifying your order.

4. Send your parcel to the confirmed return address and retain proof of postage.

Contacting us helps ensure that your parcel reaches the correct location. Prior approval is not required to exercise your statutory right of withdrawal.

Return Costs

For a change-of-mind return, you are responsible for the direct return shipping costs, provided you were informed of this before purchasing.

For bulky items that cannot normally be returned by post, the return cost or a reasonable estimate will be provided before purchase.

If your item is faulty, damaged on arrival or does not match your order, contact us before arranging transport so that we can organise an appropriate solution. Returns covered by the statutory conformity guarantee are handled without cost to you.

Condition of Returned Items

For returns requested under our voluntary policy after the statutory withdrawal period, items must be unused, undamaged and complete, with their original tags and packaging.

During the statutory withdrawal period, you may inspect and try an item as necessary to establish its nature, characteristics and functioning. A refund cannot be refused solely because the original packaging has been opened or is missing. Any deduction for diminished value must comply with applicable law.

These conditions do not restrict your rights concerning defective or non-conforming goods.

Return Address

BORÉVA — Good Toys LLC
[RETURNS DEPARTMENT OR LOGISTICS PARTNER]
[STREET ADDRESS]
[POSTCODE AND CITY]
[COUNTRY]

Please use the return address confirmed for your order. Our administrative address is not necessarily a returns facility.

Unless we provide a prepaid label or specific collection arrangements, you may choose a suitable carrier. We recommend a tracked service and packaging appropriate for the item’s size and value.

Refunds

For returns under our voluntary extended policy, we aim to inspect the items and issue any refund due within 14 days of receiving them. We will notify you by email once your return has been processed.

For statutory withdrawals, we refund the payments due within 14 days of receiving your withdrawal notice. We may withhold the refund until we receive the goods or evidence that you have sent them back, whichever occurs first, unless we have offered to collect them.

For a full statutory withdrawal, the refund includes the original standard delivery charge. Additional costs for a more expensive delivery option you selected are not refundable.

Refunds are made to the original payment method unless you expressly agree to another method that does not incur charges. Bank processing times may apply.

Statutory Withdrawal Rights

For eligible online purchases, consumers in France generally have 14 days from receipt to notify us of their decision to withdraw, without giving a reason. The period starts on the day after receipt, subject to the applicable legal counting rules.

You may use the withdrawal form provided with our Terms and Conditions, send a clear withdrawal statement to [CUSTOMER SERVICE EMAIL], or use our online withdrawal function: [WITHDRAWAL LINK].

After notifying us, you must send the goods back within 14 days. Statutory exceptions may apply, for example to genuinely personalised goods; any applicable exception is explained before purchase. Choosing a standard size or colour does not, by itself, make an item personalised.

Helpful Return Tips

• Obtain a shipping receipt and keep the tracking number until your return and refund have been completed.

• Include your order reference so that we can identify your parcel.

• Keep any return-related correspondence and proof of dispatch.

• Contact us if tracking shows a problem, or if you have not received an update about your return.

Nothing in this policy excludes BORÉVA’s legal responsibilities or your mandatory consumer rights.